When an adjuster is not returning your calls…

Sometimes when an adjuster is not returning your calls, it may be they’ve been transferred to another territory or department.  In a perfect world, you would expect the courtesy of a return call to let you know.  But in reality, that’s probably not going to happen.

So periodically, here’s what you do to make sure you’re not spinning your wheels.  Call a clerical or claim service rep.  Don’t tell them who you are.  Just inquire as to who is responsible for your territory (or line of claim), for example; “Can you tell me who the property claims supervisor for Georgia is?” Or ” Who the worker’s comp adjuster for South Metro is now?”

The clerk will either affirm what you already knew or you’ll find out that your former contact has been replaced or reshuffled.

Reshuffling occurs often in the insurance claims business.  The bad news is that you have to re-build a relationship with someone new.  The good news is that your old contact may re-surface at a new company that may be a source of additional business. Or if the old contact is still at the same company, ask them for an introduction to the new adjuster.

Sharing claims market secrets and sharpening your skills to influence adjusters and insurance companies is what happens at our seminars.

 There’s more to share in my series of webinars and books.  Whether you market restoration, forensic accounting, medical services, or any service to insurance adjusters, you can benefit from my information.  Check out www.petercrosa.net.

Email me (peter@petercrosa.net) with your marketing challenges and we’ll discuss them here (anonymously of course).

Best Regards,

P.S. You can have me come speak to your conference or corporate meetings.  Tell your organizers to call (800) 927-7644.  Peter Crosa



Invest in Continuing Education

for Agents & Adjusters.  There is no better ROI.

Vendors hire us to present an interesting & interactive “live & engaging” CEU workshop in

Ethics for their Agent/Adjuster contacts.

“We enjoyed the class location and the instructor, it was all very excellent and

we can’t wait for the next one!”

“That was one of the best ethics classes

I have attended, it was interesting,

not boring like the others”

“I have been to many seminars,

this speaker was the best yet!”


We’ve conducted workshops across the country

and we can schedule a CE event for you.

 We do the leg work, you get the glory.

email: peter@petercrosa.net or

call me 800.927.7644

Peter Crosa


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