Monthly Archives: July 2016

Does it pay to Partner with similar Service Providers?

Here’s a trend I’ve observed in recent months and I urge you to consider putting this into play with your organization.

It pays to form associations with other similar service providers from outlying, non-competitive areas.  For example, I’ve seen smaller independent adjusters form alliances (not mergers) with other independents around the country to form one “network” to serve clients throughout a territory larger than one small operator could have done without the associaton.

This does several things.  It allows you to share information on clients.  A service provider in Peoria may have a client that can make assignments to a service provider in Miami.  The fact that the two service providers are members of the same “network”, increases the chances that the client will use the Miami firm.  And it works both ways.

Another thing it does is allow a smaller service provider to offer services to a wider territory.  Insurance companies (and the vendor management software they use) are increasingly attuned to using the vendor closest to the loss site.

 There’s more to share in my series of webinars and books.  Whether you market restoration, forensic accounting, medical services, or any service to insurance adjusters, you can benefit from my information.  Check out www.petercrosa.net.

Email me (peter@petercrosa.net) with your marketing challenges and we’ll discuss them here (anonymously of course).

Best Regards,

P.S. You can have me come speak to your conference or corporate meetings.  Tell your organizers to call (800) 927-7644

 

Peter J. Crosa 

When an adjuster is not returning your calls…

Sometimes when an adjuster is not returning your calls, it may be they’ve been transferred to another territory or department.  In a perfect world, you would expect the courtesy of a return call to let you know.  But in reality, that’s probably not going to happen.

So periodically, here’s what you do to make sure you’re not spinning your wheels.  Call a clerical or claim service rep.  Don’t tell them who you are.  Just inquire as to who is responsible for your territory (or line of claim), for example; “Can you tell me who the property claims supervisor for Georgia is?” Or ” Who the worker’s comp adjuster for South Metro is now?”

The clerk will either affirm what you already knew or you’ll find out that your former contact has been replaced or reshuffled.

Reshuffling occurs often in the insurance claims business.  The bad news is that you have to re-build a relationship with someone new.  The good news is that your old contact may re-surface at a new company that may be a source of additional business. Or if the old contact is still at the same company, ask them for an introduction to the new adjuster.

Sharing claims market secrets and sharpening your skills to influence adjusters and insurance companies is what happens at our seminars.

 There’s more to share in my series of webinars and books.  Whether you market restoration, forensic accounting, medical services, or any service to insurance adjusters, you can benefit from my information.  Check out www.petercrosa.net.

Email me (peter@petercrosa.net) with your marketing challenges and we’ll discuss them here (anonymously of course).

Best Regards,

P.S. You can have me come speak to your conference or corporate meetings.  Tell your organizers to call (800) 927-7644.  Peter Crosa

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Peter Crosa